Terms and conditions

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use . Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

1. General information about us

MARCHELO LTD
8 BRAMLEY CLOSE
TWICKENHAM
TW2 7EU
Telephone: 07872008892
Email:
Company Registration No: 08226082
Vat No: 144699475

2. How to conclude a contract with us using this website

These are the steps you need to take to conclude a contract with us:

(1) Make sure you have read and understand our terms

It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT, delivery and returns policies.

The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the "add to basket" button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the "shopping basket" button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

(4) Making a Purchase

To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the "Checkout" button on the shopping basket screen. You will then be asked to enter your email address and password if you are an existing user of the site, or to register if you are a new user. You can then click for Checkout where our secure server provider STRIPE/PAYPAL will process the payment for Visa, Mastercard, American Express or through Paypal to complete your order. You will also have the option to pay using a Cheque or Postal Order order. You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.

Should you prefer to speak with a member of our staff you can call our sales team on 07872008892 and we would be happy to process the order over the telephone.

(5) Wait for acceptance of you order

You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

Other information about the Contract

We can only conclude the contract with you in English and not in any other language.
The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

a. Price

The prices payable for goods that you order as well as any applicable VAT are as set out in our website.

b. Rug Cancellations & Returns

If you wish to return your purchase, please inform us via e-mail within 14 days of delivery. The rug must be returned undamaged, in its original condition and packaging within 14 days of acceptance of your return request. You are responsible for the cost of returning the rug (unless the rug is faulty).

Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a refund minus 15% restocking fee on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug.

Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock - we cannot accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.

Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production. While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. Handmade rug sizes may vary by up to +/-5%. They are not recommended for inset locations.

Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.

c. Our rights to cancel the contract

We may cancel the contract between us if:

* the goods you have ordered are unavailable for any reason;
* we do not deliver to your area; or
* one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.

d. Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Deliveries are usually 5-10 working days, but we ask that you allow up to 28 days in the rare event that your rug may be out of stock. Delivery times on custom made products will be displayed at the time of ordering. We will not be obliged to offer any additional compensation if the goods are not delivered within this time frame. You will be informed by email once your order has been dispatched, stating details of the courier used and the consignment note number. (Subject to the correct email address being entered when placing your order).

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

International deliveries are dispatched on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes, import duties and clearance fees which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather.

4. Our liability to you

a. Your remedy for damaged goods

In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity, you must notify us within 24 hours of receiving it.

We will then, at our option:

* make good any shortage or non-delivery; or
* replace any rug that following our inspection are damaged or defective; or
* refund the amount paid by you for the goods in question.

b. Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

5. Price Promise

In the unlikely event that you find the identical rug cheaper on a competitors website we guarantee to beat the price by a further £5.00. We will require a copy of the link to the page where this is offered to validate the price promise. Please note we are unable to offer to beat prices offered on auction websites.

6. Things you should know

a. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

b. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third party rights

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

f. Entire agreement

These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.